Lorem Support

Email support@lorem.gg for help with your Lorem account, subscriptions, billing, purchases, safety reports, privacy requests, or technical problems.

When possible, write from the email address associated with your Lorem account and describe what happened, what you expected, your device platform, and the approximate time of the issue.

Never send passwords, verification codes, payment card numbers, private keys, or unnecessary sensitive information.

For missing entitlements or purchase restoration, include whether you use Apple App Store or Google Play and the product involved. Do not email full payment-card details.

Subscription cancellation and most refund requests are managed by the app store that processed the purchase. Deleting a Lorem account does not automatically cancel an app-store subscription.

Use the account deletion option in the app where available, or email support@lorem.gg from the address associated with your account.

Read the Account and Data Deletion page for the deletion process, verification requirements, covered data, and retention limits.

Report unsafe content, suspected account compromise, privacy concerns, or security issues to support@lorem.gg with enough context for us to investigate safely.

Lorem is not an emergency or crisis service. If there is immediate danger, contact local emergency services or a trusted person who can provide real-world help.

We review support requests as soon as reasonably practicable. Complex privacy, billing, safety, or security requests may require additional verification or coordination with an app store or service provider.